Debug broken integrations, billed by the hour
API Troubleshooting and Debug, per hour
When a payment gateway, CRM sync, or webhook breaks, a senior engineer debugs it on the clock, with no retainer or minimum commitment.
Service Overview
Teams facing broken third-party integrations get on-demand debugging from a senior engineer, billed by the hour. Available on the Grow and Manage maintenance plans, with no minimum commitment.
Third-party integrations break at the worst possible times. A Razorpay webhook stops firing, a CRM stops syncing leads, a shipping API starts returning cryptic error codes, and the pressure is on your team to restore service before revenue or operations take a hit. This hourly add-on gives you direct access to a senior engineer who can step in, isolate the failure, and push a fix without the overhead of a full engagement or a long scoping cycle.
The service is built for urgent, scoped work. You describe the broken integration, share access credentials or reproduction steps through a secure channel, and we log in to trace the issue end to end. Typical sessions cover payment gateways (Razorpay, Stripe, PayPal, PayU), CRM sync layers (HubSpot, Salesforce, Zoho), shipping and logistics APIs (Shiprocket, Delhivery, EasyPost), and custom webhooks that have silently stopped delivering. We work through request logs, payload diffs, signature verification, auth flows, and error traces to find what actually changed.
Work is billed by the hour with no minimum commitment, so a short fix costs less than a full hour, and a longer investigation is billed transparently in hourly blocks. You get a written change log of what was inspected, what was changed, and what is recommended for long-term stability. If the root cause turns out to be upstream (a vendor API change, a deprecated auth flow, a third-party outage), the finding is documented clearly so your team knows where to escalate and what to ask for.
Who this add-on is for
This add-on is available on the Grow and Manage maintenance plans. It suits teams that already have an internal developer but occasionally need senior debug capacity for integrations outside their core expertise. It also suits clients whose regular maintenance scope does not cover deep integration work, so a separate hourly engagement is cleaner than negotiating a scope extension mid-incident.
Hourly billing, no retainer
Pay only for time on the actual fix. Partial hours roll up in 15-minute blocks, with no minimum commitment.
Senior engineer on the session
A debug specialist runs the call end to end. No ticket queue, no junior triage layer before the real work starts.
Written change log delivered
Every session closes with a record of what was inspected, what changed, and what to escalate to the upstream vendor.
What is Included
How It Works
Purchase an hour
You buy one or more hourly blocks from the webstore and receive an automated acknowledgement plus a short intake form for scope and access.
Share access securely
You provide credentials and a description of the broken integration through a secure channel, which we confirm before the meter starts.
Senior engineer debugs
We log in, reproduce the failure, trace root cause across logs and payloads, and apply a fix where the cause is within our control.
Change log and handover
You receive a written change log covering what was inspected, what was changed, and any recommended follow-up or vendor escalations.
This add-on is available only to clients on the Grow or Manage website maintenance plans. If your account is paused, suspended, or downgraded, access pauses automatically.
Time is logged from the first minute a senior engineer works on your system, not from scoping discussions. Partial hours are rounded up to the next 15-minute increment and billed pro-rata.
Common sessions cover payment gateways (Razorpay, Stripe, PayPal, PayU), CRM sync layers (HubSpot, Salesforce, Zoho), shipping APIs (Shiprocket, Delhivery, EasyPost), and custom webhooks. If your integration is more unusual, share details and we will confirm fit before the meter starts.
If the failure traces back to a third-party vendor, we document the finding clearly and hand you the evidence needed to escalate. Resolution then sits with the vendor, but you leave the session knowing exactly what to ask for.
You share credentials and staging URLs through a secure channel, which we confirm before the meter starts. Time spent waiting on access is not billed, and access is revoked at session close unless you ask us to retain it for follow-up.
Yes. Unused pre-purchased hours stay redeemable for 60 days from purchase, after which they expire. Refunds are not issued for hours already logged.
Yes. Every session closes with a written change log covering what was inspected, what was changed, and any recommended follow-up. The log is delivered within one business day of session close.
New integration development, third-party vendor licence fees, and vendor-side outages are not included. Unrelated issues discovered mid-session are reported back for separate scoping rather than absorbed silently.
- Billing is in hourly blocks. Partial hours are rounded up to the next 15 minute increment and billed pro-rata.
- This add-on is available only to clients on the Grow or Manage website maintenance plans. Access is paused automatically if the parent plan is cancelled, suspended, or downgraded.
- You are responsible for providing working access credentials, staging URLs, relevant API keys (shared through a secure channel), and documentation of expected behaviour. Time spent waiting on access is not billed.
- Scope is limited to the integration failure described at purchase. Additional integrations or unrelated issues discovered mid-session are reported back for separate scoping and not silently absorbed into the same hour.
- Root cause findings that trace back to a third-party vendor are documented, but resolution remains the vendor's responsibility. We assist with escalation messaging where useful.
- Refunds are not issued for hours already logged. Unused pre-purchased hours remain redeemable for 60 days from purchase and expire afterwards.
- All credentials shared for the session are handled under the master confidentiality terms of your maintenance contract. Access is revoked at session close unless ongoing access is explicitly retained for follow-up.
- Work performed is logged in a written change record that includes what was inspected, what was changed, and any recommended follow-up. The record is delivered within one business day of session close.
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