Clean, Harden, and Prove Your Website Safe
Website Hacking Issue Fix Service
A confirmed hack damages your business by the hour. Get your website cleaned, secured, and certified safe inside one rapid engagement — backed by a signed verification report and a 15-day observation window.
Service Overview
If your website is hacked, every hour costs you visitors, sales, and search rankings. Our emergency response team removes malware, cleans backdoors, and hardens your site's security in a single engagement. You receive a signed verification report so you can confidently prove your website is safe to customers, hosting providers, and advertising platforms.
When your website is hacked, every hour costs you
A hacked website damages your business by the hour. Visitors see scary browser warnings, Google blocks your domain in search results, your advertising campaigns get paused, and your organic traffic disappears overnight. This service exists for one reason — to get your compromised website cleaned, secured, and verified safe, fast, with no guesswork and no half-measures.
What's covered in the cleanup
Our security engineers begin with a complete forensic check of your website. We identify exactly how the attacker got in — whether through an outdated plugin, a stolen password, an old version of your CMS, or a weakness on your hosting server. We then remove every malicious file, clean injected database entries, repair any defaced pages, and shut down the hidden backdoors the attacker left behind. Once your site is clean, we strengthen its defences so the same weakness cannot be reused. This includes resetting all access passwords, fixing file permissions, locking down risky server settings, and tightening your CMS configuration.
How delivery works
You can request emergency cleanup through your existing website maintenance contact or by purchasing this service directly. We respond within the agreed window, work on a safe staging copy of your site so your live website is not destabilised further, and deliver a signed verification report at handover. The report explains exactly how your site was compromised, lists every file and database change made during cleanup, documents the security improvements applied, and includes clean scan results from two independent industry-standard security scanners.
Who this service is for
Choose this service if you are dealing with an active hack right now — a defaced homepage, a browser warning on your domain, suspicious popups appearing on your pages, customer complaints about unsafe content, or a malware alert from Google, Sucuri, Wordfence, or your hosting provider. Each engagement is billed per incident and covers one website. If your site is already on a paid website maintenance plan with us, cleanup is coordinated with your existing contract so nothing slips through the cracks.
Emergency Hack Cleanup
Malware, defacement, and backdoors removed inside one engagement — not stretched across visits.
Two-Scanner Verification
A signed post-fix report backed by two independent industry-standard scanners before handover.
15-Day Observation Window
Same-vector reinfection inside 15 days is re-cleaned at no additional cost.
What Is Included
Cleanup Checklist
How It Works
Log the incident
Raise the hack through your website maintenance contact or buy this service directly. Your ticket is opened inside 15 minutes.
Share secure access
Hand over admin, hosting, and database credentials through our encrypted channel so cleanup can start without delay.
Cleanup and hardening
Engineers remove malware and backdoors on a safe staging copy, then rotate passwords and harden every layer of security.
Verify and hand over
Two independent security scanners must return clean results before we re-publish your site and deliver the signed verification report.
- Each engagement is billed per incident. One incident equals one confirmed compromise on one website, regardless of how many infected files, pages, or backdoors are discovered during cleanup.
- Payment is taken upfront. Work begins only after the invoice is settled and you have shared working administrative login, hosting panel access, and any required vault or password manager entries.
- You are responsible for providing current, valid credentials and for authorising any password resets performed during hardening. Delays caused by missing or incorrect credentials are not counted toward our response and completion windows.
- Refunds are available only if we are unable to diagnose the compromise within 48 hours of starting work. Once cleanup is in progress, the incident fee is non-refundable.
- The verification report confirms your website was clean at the time of scan. We cannot guarantee the site will not be compromised again through a new attack vector, a vulnerability disclosed in third-party software after handover, or actions taken by you or other parties after the engagement closes.
- A 15-day post-fix observation window is included free of charge. If the same infection vector returns inside this window, we re-clean at no additional cost. New or unrelated infections are handled as separate incidents.
- All findings — including the source of infection, backdoor signatures, and affected files — are kept strictly confidential and shared only with you and the engineers assigned to your incident.
- If the compromise is traced to a cracked theme, pirated plugin, or any asset installed in breach of its licence, you must remove or properly license the asset before we can stand behind the cleanup.
- Recurring protection, monitoring, and patching are offered separately through our website maintenance plans and are not part of this one-time service.
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