Extra support hours, credited on the spot
Additional Support Hours, 2 hour block
Extra support hours for clients who have used their monthly allocation and need more within the same billing cycle. Buy a 2-hour block, get instant credit on purchase, no approval delays.
About this add-on
Top up your monthly support hours instantly when you need extra work done within the same billing cycle - no approval delays, no custom quotes.
When your support hours run out before the month does
Website maintenance plans come with a fixed pool of support hours each month. Most of the time that works - but every now and then a surprise lands on your desk. A plugin breaks on a Friday afternoon, a campaign page needs an urgent copy change, a site migration runs longer than planned, or a new marketing asset has to go live before the weekend. When that happens and your monthly hours are already spent, waiting for the next billing cycle is not a realistic option.
This addon gives you a clean way to extend your allocation on the spot. You buy a single 2-hour block, the hours are credited to your account the moment payment completes, and your engineering team picks up the next ticket the same way they pick up any ticket covered by your plan. There are no approval calls, no custom quotes, and no paperwork to sign - so the fix starts while the issue is still fresh.
The 2-hour block is billed as a one-time purchase, so it does not touch your recurring invoice or change your monthly commitment. You can buy one block, or you can buy several at once when you are planning a larger piece of work like a theme update, a content drop, or a pre-launch polish. Hours are drawn down only as engineers log time against your tickets, so unused minutes stay parked against your account until your parent plan renews or expires.
Buy this addon if you are on an Aarav Infotech maintenance plan, you have run through your monthly hours, and you need certified help without breaking your workflow. It is built for operators who value speed and predictability over back-and-forth negotiation.
Instant Activation
Hours credit the moment payment clears, so urgent fixes can start the
One-Time Charge
Pay once. No effect on your recurring invoice or monthly commitment.
Plan Scope, Extended
Usable on any task your parent maintenance plan already covers.
Stack As Needed
Buy multiple blocks in one checkout for larger pieces of planned work.
What you get with this block
Checklist
How the hour block works
Buy The Block
Add the 2-hour block to your cart (or stack multiple) and pay using your preferred payment method.
Credit Lands Instantly
Hours are credited to your Aarav Infotech account within minutes of payment confirmation - no approval call, no waiting.
Log Your Ticket
Open a support request through your usual channel - email, client portal - and reference the new hours.
Engineer Picks Up
Our team picks up the ticket using the response SLA of your parent maintenance plan.
Track In 15-Min Increments
Time is logged in 15-minute increments against your block, so small tasks do not consume a disproportionate share.
Close & Report
You receive a consumption log at ticket close showing hours used and work completed against each task.
Within minutes of payment confirmation. Once Razorpay or Stripe confirms the transaction, hours are automatically credited to your account and your next ticket can begin.
Anything your parent maintenance plan already covers - bug fixes, plugin debugging, content updates, minor customizations, deployment support, theme tweaks, and similar maintenance tasks.
Work outside your parent plan scope - new site builds, full redesigns, third-party integrations that need separate scoping. We will pause consumption and quote separately for any out-of-scope item.
In 15-minute increments. The minimum billable time per task is 15 minutes. You receive an itemized consumption log when each ticket closes.
Yes. Buy multiple blocks in a single checkout for larger pieces of planned work. All hours pool together at the account level, so they can be drawn down across any number of tickets.
No. This is a one-time charge billed separately from your recurring maintenance invoice. It does not change your monthly commitment.
Hours remain available while your parent plan is active. Validity beyond the current cycle is governed by the parent plan terms - see the Terms & Conditions section for the exact validity window.
Refund policy on unused hours follows the parent plan terms. Once engineering time has been logged against the addon, that time is non-refundable under any circumstance.
Mention the open ticket number or task name at checkout (Order Info field), or simply reference your account when you log the next ticket. Our team will draw down from your active block automatically.
- This addon is a one-time purchase. Unused hours do not auto-renew at the end of your billing cycle. To extend again, buy another block.
- Hours are consumable only while your parent maintenance plan is active. If your plan lapses, any unused hours on this addon expire with it.
- Engineering time is logged in 15-minute increments. The minimum billable time per task is 15 minutes.
- Validity of the hours from date of purchase is (awaiting input).
- Refund policy on unused hours is (awaiting input). Once engineering time has been logged against this addon, that time is non-refundable under any circumstance.
- This addon inherits the scope boundaries, confidentiality terms, and service level commitments of your parent maintenance plan. Where this addon is silent on a term, the master service agreement governs.
- You are responsible for providing accurate credentials, task briefs, and approvals for any change made against these hours. Aarav Infotech is not liable for rework arising from incomplete or inaccurate input from your side.
- Any work requested that falls outside the scope of your parent plan is quoted separately. We will pause consumption of this addon and flag the out-of-scope item before proceeding.
- In the event of a material breach of these terms, we reserve the right to suspend consumption of the addon and escalate to the master service agreement for resolution.
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