As a website maintenance and management company, we understand that website issues can occur outside of regular business hours, and we offer different levels of support to address these issues.
Firstly, we have an emergency support team that is available during non-support hours to provide urgent assistance in case of website downtime or critical issues that need immediate attention. This support team can be reached through our emergency support channels and will work to resolve the issue as soon as possible.
For non-critical issues outside of regular business hours, we offer limited support, which includes ticket support. Our ticket support team will review your request and provide a response within our standard support hours.
We take pride in offering comprehensive support to our customers, and we always strive to ensure that your website is running smoothly at all times. If you have any further questions or concerns, please do not hesitate to contact us.